3. Tacit knowledge



Tacit knowledge is intangible information that can be difficult to explain in a straightforward way, such as things that are often “understood” without necessarily being said, and are often personal or cultural. This type of knowledge is informal, learned with experience over time, and usually applies to a specific situation.

When it can be captured (if it’s not, for instance, a feeling), it should be added to a knowledge base. Doing so makes it easy to share expertise gained over time with others who may need it.

Tacit knowledge examples

Tacit knowledge can be difficult to transfer and usually isn’t able to be stored. An example of tacit knowledge could be a salesperson’s ability to know the perfect time to give their pitch during a meeting. A combination of experience, reading social cues, and other personal factors must come together to form that unique bit of knowledge.

Since this knowledge is learned with experience over time, companies can help employees strengthen their tacit knowledge by sharing techniques and tips on handling certain situations. An example of this could be a list of phrases for sales leads to look out for when dealing with customer complaints. The sales lead could better understand how to ‘read’ or rectify a situation by being prepared with possible conversation outcomes.

Here’s an example of documented tacit knowledge:

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